14-Day No-Questions-Asked Returns
Returns and complaints
You play. You try. Doesn't fit? You return it, no questions asked. You have 14 days from receiving the package to withdraw from the contract — without giving a reason (Art. 27 of the Consumer Rights Act 2014).
🎁 FM Premium return — like Farfetch
Option A · Label in packageIn every glove package, we include a ready return label (InPost / DHL depending on your country). Stick it on, take it to a parcel locker / collection point. No printer, no queue.
Option B · Courier for returnDon't want to leave home? Click below — a DHL/InPost courier will collect the package within 24 hours. Cost 0 EUR as part of our 'No Questions Asked' policy.
📦 Order courier for return (Option B)
What is not returnable
- Gloves used on the pitch (visible marks).
- Personalized products (name/nickname) — unless there's a manufacturing defect.
- Gift cards redeemed.
Complaints
Manufacturer's warranty for gloves: 24 months from the date of purchase (material defects). Complaint process:
- Describe the defect + send a photo to support@footballmasters.pro.
- We respond within 48 hours with instructions.
- We process complaints within 14 days of receiving the product.
Return cost
The cost of the return parcel is covered by the customer (standard e-commerce practice). If a complaint is accepted — we cover the cost.
Questions?
Write to support@footballmasters.pro — we respond within a maximum of 24 business hours.